Compliments, Complaints & Feedback form an integral part of our continuous quality improvement system.
We consider all feedback very seriously and like to hear about the experiences of our clients during the provision of our services.
We understand that not all feedback will be positive. Should clients wish to make a complaint, we certainly encourage them to do so.
Privacy and confidentiality is of paramount concern within the organisation and we ensure that all complaints are addressed internally with the appropriate operational division and the resolution process discussed directly with the client.
Positive feedback always makes people feel good. If a client is happy with the service that they have received from our staff, we encourage them to let the staff member and/or management know.
Clients can submit feedback online and let us know how they have been supported and who has provided this support.