Dolleina provides equitable access to services based upon an individual’s eligibility for services within the constraints of available funding, relative needs and the availability of human resources.
Equitable access is available to all members of the community by:
- Providing reasonable access to hard copy and electronic materials in various formats and languages that outline the services available to individuals.
- Accepting clients that make direct enquiries about our service. There is no need for a referral from a medical professional, hospital or rehabilitation provider.
- Accepting referrals from other service providers, family members, case managers, advocates, and government or non-government agencies.
- Meeting with you (the referred person) and other persons you would like present within an agreed timeframe to discuss how we best align our services with your needs.
Eligibility for services provided by Dolleina shall be as defined in the Disability Services Act as a person having a disability that:
- is attributable to an intellectual, psychiatric, cognitive, neurological, sensory or physical impairment or combination of such impairments.
- Is permanent or likely to be permanent
- Results in substantial reduced capacity of the individual for communication, social interaction, learning or mobility and there is a need for continuing support.
Dolleina provides access to all persons on a non-discriminatory basis regardless of the individual’s race, ethnicity, gender, national origin, marital status, sexual preference/lawful sexual activity, age, disability/impairment including infectious disease, physical features, pregnancy, family responsibilities, religious beliefs, political conviction, or gender identity.