Support coordination incorporates the planning and delivery of support services to an individual in a logical, structured and time balanced approach. Our comprehensive approach focuses on identifying specific needs and goals into a plan and progressively working toward goals.
Dolleina apply a holistic approach to the delivery of support coordination. It is essential we first get to know you and understand your needs, preferences and goals. We take pride in matching you to the most appropriate support coordinator who will take the time to get to know you.
Our highly experienced team of support coordinators help clients to:
Assess the funding and services available to them, including mainstream, community, informal and formal options
Choose preferred support options or providers
Negotiate preferred services, as well as develop service agreements and create service bookings with preferred providers
Arrange any assessments required
Manage their budget to get maximum value out of their plan
Understand their personal responsibilities under service agreements, resolve problems or issues that arise and change or end service agreements.